The management and admin staff gave mum a wonderful welcome, including their resident spaniel "Bandit". Mum is being treated with kindness, patience and dignity. All of the staff are well presented, cheerful and very generous with their time. The home is clean and tidy. We were allowed to have Mum's room painted pink to match her room back home. I can't rate Hart Care too highly. They are brilliant!
The Management, Nursing and Staff members were professional, attentive and caring to my Great Aunt. When she passed away they were very supportive to our family. They all, in my opinion, give it a happy, homely feel.
My husband was only at Hart Care Ravenscroft for the last 3 weeks of his life, but the care he received was excellent. They treated him with dignity and love and nothing was too much trouble.
My mother has been with Hart Care for six years now. I have not been able to fault any of the facilities or care during the whole of her time with them.
The management are very committed to providing a happy, stimulating and inclusive environment whilst respecting the individual preferences of residents. They welcome feedback and have always encouraged the sharing of any concerns which they are prompt to act upon.